Microsoft Dynamics CRM

Microsoft Dynamics CRM

Microsoft Dynamics CRM is a Customer Relationship Management (CRM) system that drives sales productivity, marketing effectiveness and service excellence through social insights, workflow-driven processes and tight integration with Microsoft Office applications. The business solution is available in the cloud, on-premises as well as a hybrid combination. Microsoft Dynamics CRM is also a platform used to build solutions that cater to specific business needs such as membership management, feedback management, patients management, training management, etc.

Microsoft Dynamics CRM

Capability of Microsoft Dynamics CRM

Microsoft Dynamics CRM has the following modules

Capability of Microsoft Dynamics CRM
Sales Operations
  • Account Management
  • Contact Management
  • Lead Management
  • Opportunity Management
  • Product Management
  • Quotation Management
  • Social Engagement
Marketing Operations
  • Marketing List Management
  • Campaign Management
  • Lead Management
  • Social Engagement
Customer Service Operations
  • Account Management
  • Contact Management
  • Contract Management
  • Case Management
  • Knowledge Management
  • Resource Management

Services

Implementation Services – our functional consultants are highly experienced in business requirement analysis, gap-fit analysis, functional design, prototype development and testing, user training, user acceptance testing, migration and go-live support.

Roll-out Services – we assist partners and end customers from other regions to roll out Microsoft Dynamics CRM in South East Asia, China and India. We offer localization packs that are compliant with local regulatory requirements.

Support Services – we offer ongoing support service to ensure smooth running of the system. Our support service covers across all version of Microsoft Dynamics CRM.

Scheduled Training Services – we organise regular scheduled refresher courses to help users get updated with particular topics and modules.

Upgrade Services – we help customers who are using older versions of Microsoft Dynamics upgrade to the latest version.

Key Differentiators

  • Experienced and certified consultants with domain knowledge and expertise
  • Vertical add-on modules to address industry-specific requirements
  • Tested and proven project methodology to ensure successful implementation
  • Excellent track records and strong competencies in Microsoft Dynamics CRM
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IBIZ is a Proud Winner of Partner of the Year Award (Microsoft ERP), 2015