RSSI, a business unit of R Systems, offers onshore, offshore, and blended Technical Support and Help Desk Support services to large enterprise customers and start-ups as well.

We combine in-depth industry expertise with best in breed technologies, processes, and infrastructure to delivery 24/7 world class support solutions to our clients - and our client's customers. We have experience in providing B2B support as well as supporting retail customers.

Our extensive experience allows us to deliver solutions to our clients', spanning Tier 1, Tier 2, and Tier 3 technical support. The level of service we provide for our clients is directly related to the quality of support agents and engineers we hire - and the time and effort we invest in their training. We believe in recruiting intelligent, hard working and professional personnel and providing them with comprehensive training. Our team of engineers includes people with MCSE, CCNA, CCSP certifications to name a few. We have expertise in providing technical support in the following areas.

Technical Support

Pre-sales L1/L2/L3 support Hardware support Software support Email applications Mobile device & applications Networking device support Security device support Help desk support Network Operations Center Monitoring