Openings in Europe - Enschede, The Netherlands

We are looking for Customer Service Representatives

We are:
R Systems Europe B.V. is a European Contact Center specializing in outsourced technical helpdesk support for leading computer technology companies. We offer customer contact solutions in 18 languages across 38 countries for A-status brands including Philips, Sitecom, Belkin and Pentax. Products we support include keyboards, displays, screens, mp3-players, mp4-players, universal remotes, routers and so on.

Job requirements:
We are regularly recruiting Technical Customer Service Representatives who speak English and at least one or more of the following languages fluently: Spanish, German, Dutch, Portuguese, Greek, Polish, Hungarian, Russian, Turkish, Slovak, Czech, Italian, French, Danish, Swedish, Norwegian or Finnish.

• Answering all incoming telephone calls in a courteous and correct manner in order to achieve best results for the end-user
  Obtaining a clear picture of the problem by listening, asking concise and appropriate questions
  Problem solving following pre-determined procedures, the knowledge base and knowledge acquired during internal training
  Correlating and documenting all relevant information in order to provide the highest quality of service
  Improving customer satisfaction, thereby increasing brand value
• Answering emails in a adequate and customer-friendly manner
• Keeping abreast new developments in the area of consumer electronics as they relate to the job.

• High school diploma or general education degree or three months related experience
  
• Above average interest in Consumer Electronics, Computer Hardware and/or Software
  
• Good knowledge of two or more of the stated languages
  
• Excellent communication skills
  
• Sufficient level of English for training.
  
• Loyal and flexible attitude
  

• An enthusiastic, internationally orientated work environment
• High quality training programs
• Good career opportunities

Please send your application by clicking ‘Apply now’ or sending your C.V. to eujobs@rsystems.com . If you require more information upfront contact our HR Department, Tel.: +31 (0) 53 486 00 00

Apply Now !