Openings in Europe - Enschede, The Netherlands

We are looking for Customer Service Representatives

We are:

R Systems Europe B.V. is a European Contact Center specializing in outsourced technical helpdesk support for leading computer technology companies. We offer customer contact solutions in 18 languages across 38 countries for A-status brands including Philips, Sitecom, Belkin and Pentax. Products we support include keyboards, displays, tablet PC’s, mp3-players, mp4-players, camera’s, routers, etc.

Job requirements:

We are regularly recruiting Technical Customer Service Representatives who speak English and at least one or more of the following languages fluently: Spanish, German, Dutch, Portuguese, Greek, Polish, Hungarian, Russian, Turkish, Slovak, Czech, Italian, French, Danish, Swedish, Norwegian or Finnish.

Main responsibilities for a Technical Customer Service Representatives:

• Answering all incoming telephone calls in a courteous and correct manner in order to achieve best results for the end-user
  • Obtaining a clear picture of the problem by listening, asking concise and appropriate questions
  • Problem solving following pre-determined procedures, the knowledge base and knowledge acquired during internal training
  • Correlating and documenting all relevant information in order to provide the highest quality of service
  • Improving customer satisfaction, thereby increasing brand valu
• Answering emails in an adequate and customer-friendly manner
• Keeping abreast new developments in the area of consumer electronics as they relate to the job

We ask:

• High school diploma or general education degree or three months related experience
• Above average interest in Consumer Electronics, Computer Hardware and/or Software
• Good knowledge of two or more of the stated languages
• Excellent communication skills
• Sufficient level of English for training.
• Loyal and flexible attitude

We offer:

• An enthusiastic, internationally orientated work environment
• High quality training programs
• Good career opportunities

Interested in a career at R Systems Europe B.V.? Please send your application by clicking ‘Apply now’ or sending your C.V. to eujobs@rsystems.com . If you require more information, contact our HR Department, Tel.: +31 (0) 53 486 00 00

Apply Now!