Credit Management & Revenue Collections
Product Overview
Indus Credit Management & Revenue Collections helps telecom companies automate and streamline the entire revenue collections and delinquency management process.
Indus Credit Management & Revenue Collections is a fully internationalized web-based product that provides a highly configurable and scalable solution for managing delinquencies across multiple lines of business for the telecom vertical. The module supports pre-emptive follow-up through early collections to late and legal collections. The module can interface with any billing system and other enterprise applications like CRM, Mediation etc.
Highlights
- Ability to Interface with multiple host systems
- User-definable workflow configuration for different delinquency buckets
- Dunning using multiple channels like reminder letters, SMS alerts and e-mails
- Workflow Engine with ability to configure and manage workflows
- Consolidated view of multiple accounts, linking and delinking of accounts
- Use of dynamic query builders to configure movement and re-allocation rules
- Extensive supervision, rule-based escalations and comprehensive MIS
- Supervision snoop facility available
- Receipt inventory tracking
- Monitoring cost of collections
- Calculating collector incentives
- Customer credit score management capability
Benefits
- Minimizes bad debt
- Rehabilitates customers
- Improved productivity leading to increased profitability
- Ability to track collector performance