We offer comprehensive Business Process Outsourcing (BPO) and Knowledge Process
Outsourcing (KPO) services to customers worldwide. For more than a decade, we have
provided 24/7/365 technical support, multi-lingual support, managed services, and
multi-channel services delivery. Our domain expertise makes us leaders across different
domains like Healthcare, High Technology, and BFSI.
BPO Service Portfolio
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TECHNICAL SUPPORT
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CUSTOMER INTERACTION SERVICES
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BACK OFFICE & SHARED SERVICES
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- Internal Helpdesk
- External Helpdesk
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- Inbound, Outbound
- B2B, B2C
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- Transactional
- End-to-End Processes
- IT-enabled
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- Office Productivity Suites
- Operating Systems
- Proprietary Software
- Hardware & Tech. Equip.
- Networking (LAN/WAN)
- Internet/Intranet/ Extranet
- Vendor/OEM Support Mgmt.
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- Inbound Customer Care
- Outbound B-B Programs
- Outbound Sales
- 3rd Party Verification
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- Payment Processing
- Transaction Processing
- Invoicing
- Claims Processing
- Application Processing
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High Tech
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Healthcare
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Financial Services
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- Mobile Application Support
- Networking Support
- Software Support
- IT Helpdesk
- Customer Care
- Billing Query
- Subscriber Management
- Order Processing
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- Reimbursement and Cash Acceleration
- EHR Implementation and Administration
- Adjudication, Utilization and Credentialing
- Sales and Customer Service
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- Customer Acquisition
- Mortgage Lead Generation, Credit Card Sales
- Customer Care
- Address Changes, Card Activation
- Collections
- Transaction Processing
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- CCNA
- MCSE
- Security cert. CSPFA
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- CPC Certified Coders
- HIPAA Compliant
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Customer Interaction: Technical support, Customer care, Order management,
RMA processing, Tele-marketing, Cross-selling, Up-selling, Product information,
Delivery status, Billing
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Back-Office processing: Billing, Forms processing, Data processing, Document
management
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24x7x365 ops... Email / Chat / Voice ... Onshore / delivery
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BPO Service Delivery Channels
KPO Service Portfolio
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Business Research
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Investment Research
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Market Research
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- Data collection
- Creation and maintenance of databases
- Updating existing research
- Analysis and synthesis
- Company/industry profiles
- Market studies segment analysis
- M&A target identification and valuation
- Product and value chain analysis
- Recommendations
- Commercialization/business plans
- Entry strategy support
- Optimization studies
- Investment support
- Regular newsletters
- Multi-lingual primary and secondary research
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Buy Side Research
- Economy, Industry & Company (EIC)
- Research across multiple countries, verticals
- Equity research
- Debt profiling
- Mergers & acquisitions research services
- Due diligence support
- Financial modeling & analysis
- Financial statement analysis
- Valuations
- Valuations sensitivity analysis
Sell Side Research
- Comps selection
- Pitch books, business plans, investor presentations
- Project appraisal
- Fixed income research
- Debt pricing
- Credit research
- Enterprise primary research
- Library services
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- Customer segmentation
- Product affinity analysis
- Cross selling
- Target marketing/response modeling
- Churn analysis
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Key Differentiators
- Offshore/blended delivery model
- Reduces hold times
- Improves response times
- Reduces costs
- Flexible pricing mechanisms