We offer comprehensive Business Process Outsourcing (BPO) and Knowledge Process Outsourcing (KPO) services to customers worldwide. For more than a decade, we have provided 24/7/365 technical support, multi-lingual support, managed services, and multi-channel services delivery. Our domain expertise makes us leaders across different domains like Healthcare, High Technology, and BFSI.

BPO Service Portfolio

TECHNICAL SUPPORT	CUSTOMER INTERACTION SERVICES	BACK OFFICE & SHARED SERVICES
Internal Helpdesk External Helpdesk	Inbound, Outbound B2B, B2C	Transactional End-to-End Processes IT-enabled
Office Productivity Suites Operating Systems Proprietary Software Hardware & Tech. Equip. Networking (LAN/WAN) Internet/Intranet/ Extranet Vendor/OEM Support Mgmt.	Inbound Customer Care Outbound B-B Programs Outbound Sales 3rd Party Verification	Payment Processing Transaction Processing Invoicing Claims Processing Application Processing

High Tech	Healthcare	Financial Services
Mobile Application Support Networking Support Software Support IT Helpdesk Customer Care Billing Query Subscriber Management Order Processing	Reimbursement and Cash Acceleration EHR Implementation and Administration Adjudication, Utilization and Credentialing Sales and Customer Service	Customer Acquisition Mortgage Lead Generation, Credit Card Sales Customer Care Address Changes, Card Activation Collections Transaction Processing
CCNA MCSE Security cert. CSPFA	CPC Certified Coders HIPAA Compliant	FDCPA Compliance
Customer Interaction: Technical support, Customer care, Order management, RMA processing, Tele-marketing, Cross-selling, Up-selling, Product information, Delivery status, Billing
Back-Office processing: Billing, Forms processing, Data processing, Document management
24x7x365 ops... Email / Chat / Voice ... Onshore / delivery

BPO Service Delivery Channels

KPO Service Portfolio

Business Research	Investment Research	Market Research
Data collection Creation and maintenance of databases Updating existing research Analysis and synthesis Company/industry profiles Market studies segment analysis M&A target identification and valuation Product and value chain analysis Recommendations Commercialization/business plans Entry strategy support Optimization studies Investment support Regular newsletters Multi-lingual primary and secondary research	Buy Side Research Economy, Industry & Company (EIC) Research across multiple countries, verticals Equity research Debt profiling Mergers & acquisitions research services Due diligence support Financial modeling & analysis Financial statement analysis Valuations Valuations sensitivity analysis Sell Side Research Comps selection Pitch books, business plans, investor presentations Project appraisal Fixed income research Debt pricing Credit research Enterprise primary research Library services	Customer segmentation Product affinity analysis Cross selling Target marketing/response modeling Churn analysis

Key Differentiators

• Offshore/blended delivery model
• Reduces hold times
• Improves response times
• Reduces costs
• Flexible pricing mechanisms