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Basis Support – Monitor, Improve and Measure

Level 1 Support
Level 2 Support
Level 3 Support
 
  • Call receipt from help desk

  • Level 0 in the form of tickets

  • Call Diversion to respective Level 2 & Level 3 Help desk, or call resolution at Level 1

  • Solving urgent production related problems

 

 

 

 

 

 

 

 

 

 

  
  Functional Support:
  • Transaction support - help users to perform transactions smoothly

  • Fix the minor variations in the process

  • Configuration changes to fine tune the processes

  • Minor changes to user documentation
Technical Support (ABAP):

  • Debug reports, forms, interfaces, conversions, extensions & fix the problem

  • Fine tune the reports, forms, interfaces, conversions & extensions
  • Perform minor changes to reports, forms, interfaces, conversions & extensions
BASIS Support:

  • System maintenance

  • Monitoring the system
  • Scheduling & running the batch jobs
  • Back-up activities
  • Searching & Application of OSS notes

 

  
  Functional Support:
  • Configuration of new processes with changes in existing processes
  • Consulting expertise in SAP modules & applications

  • Creation of existing/new process documentation

  • Design new enhancements & functionality
  • Develop user training documents/manuals
Technical Support (ABAP):

  • Development of new reports, forms, interfaces, extensions, user exits, IDocs

  • Design, build and maintain enhancements to inbound and outbound system interfaces
BASIS Support:

  • Database Tuning and Sizing

  • Optimal integration of applications
  • System Administration
  • Implementing Security Processes
  • Client administration
  • Restoring data from backups as needed
  • Application of support packages/database patches.
  • Design/Develop disaster recovery procedures
  
     
 
 
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