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- Call receipt from help desk
- Level 0 in the form of tickets
- Call Diversion to respective Level 2 &
Level 3 Help desk, or call resolution at Level 1
- Solving urgent production related
problems
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Functional
Support:
- Transaction support - help users to perform
transactions smoothly
- Fix the minor variations in the process
- Configuration changes to fine tune the
processes
- Minor changes to user documentation
Technical
Support (ABAP):
- Debug reports, forms, interfaces,
conversions, extensions & fix the
problem
- Fine tune the reports, forms, interfaces,
conversions & extensions
- Perform minor changes to reports, forms,
interfaces, conversions &
extensions
BASIS
Support:
- System maintenance
- Monitoring the system
- Scheduling & running the batch jobs
- Back-up activities
- Searching & Application of OSS
notes
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