R Systems devised a robust solution that drastically improved product sales.
R Systems helped the client to predict NPS with better accuracy and extract valuable insights.
R Systems build structured queries to identify call drivers using an integrated interaction analytics tool.
R Systems helped the client to develop a set of analytical tools which enabled key decision-makers to make data-driven decisions from IoT data streams.
RSI offered solution to the client which included Conferencing solutions and Business Intelligence solutions i.e. BOXI.
RSI implemented an efficient Revenue Cycle Management (RCM) for overcoming the limitations of the client’s existing billing operation.
R Systems designed a portal for its client that enabled them establishing a secure and single-point access to multiple applications, information services and web content for end-users.
R Systems developed a web-based journaling system for its client to accumulate and organize different types of digital items.
R Systems developed a flexible, reliable, scalable, and modular design, consisting of a suite of interconnected modules & services [SaaS on demand].
R Systems helped its client optimizing their online presence and effectively managing their brand by developing an e-Commerce portal and supporting utilities
R Systems developed a new solution based on the Oracle platform, using industry best practices, tools & methods that accelerated project activities
R Systems delivered a single integrated solution that could be parameterized with respect to country/region specific requirements
R Systems designed a solution for client to support both voice and text communication, simultaneously, on iPhone/iPad.
R Systems provided product development, maintenance & support and added new features in the product to assist client stay ahead of the competition
R Systems resolved issues faced by client’s end-users in the production environment at two levels; one was training users & resolving problems and another was handling software bugs & enhancements
R Systems provided a solution that supported CDR Processing, Trend Analysis and Expense Management
R Systems set up a Multi-Storefront as a veterinary product market place that Veterinary Clinics to setup their own personal websites.
R Systems developed new products for meeting specific end-user requirements that helped client becoming an industry leader in IPTV space
R Systems successfully migrated all products to a unique common technology platform with zero impact.
R Systems helped its client enhancing customer’s experience by suggesting key business drivers like solution consulting and strategic cost management
R Systems designed UTM solution that can perform multiple functions like network firewalling, intrusion prevention, spyware protection, VPN, data leak prevention, etc.
Using R Systems’ Analytics Gym Data Science engagement with actionable insights and predictions, the client experienced a substantial reduction in its Member Effort Score.
Evaluated customer interactions prior to the customers’ disconnect to understand churn behaviour patterns and key triggers leading to cancellations of services
R Systems deployed its integrated interaction analytics platform along with a team of data scientists and domain experts to help the client detect the root causes of poor FCR performance and to reduce the repeat call volume.
Our team of experts created rules to help supervisors view, compare and find out ambiguities that triggered non-compliance.
Perform in-depth analysis to help the client discover their process challenges. E.g. Ongoing unresolved technical issues need for competitive pricing and improvements in their overall customer service operations
R Systems devised an AI-enabled form filling solution that helped in capturing patients’ information in a faster, cost-efficient way
R Systems helped the client automate its billing process to reduce manual efforts and enhance operational efficiency
The AI-enabled automated appointment scheduling solution offered by R Systems ensured improved CSAT score and reduced OpEx
Delivering Digital Excellence
Converting Ideas into Reality