This white paper explains various progressive levels in the journey towards becoming an analytics driven organization.

The winning formula to achieve success with analytics lies in an organization’s ability to identify specific business use cases/ problems and form an implementation strategy to achieve those goals.

For many of these applications, the automatic understanding of images/ videos will provide new business opportunities in terms of augmenting and enhancing customer experience.

With predictive analytics, the key to effective customer acquisition and retention lies in identifying the right prospects and targeting them with the right offers at the right time, and through the right channel.

One of the most compelling aspects of Customer Effort Score (CES) is that it can be measured throughout the customer journey to identify friction points and determine actions to reduce high effort.

In order to establish strong footprint in the market, Healthcare organizations must record and monitor patients’ interaction across all the breadth of channels.

This whitepaper aims to illustrate basic technologies used in speech analytics, their use cases and how RoI from speech analytics software can be maximized.