Robotic Process Automation (RPA) has become a hot topic for organizations in the last few years. These days, many organizations are embracing RPA to automate their repetitive, high-volume tasks and cut headcounts. Though it serves as a useful tool to optimize business processes, but when used in isolation, it’s more likely to disrupt the processes than improve them.

The BFSI industry is rapidly changing because of new regulations, digital economy, and millennial customers. This industry is under great pressure to cut costs while maintaining high levels of service and perfect regulatory compliance. However, it is becoming increasingly challenging as financial institutions have siloed systems and paper-intensive processes. Also, most of their employees are …

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