CCPA

California Consumer Privacy Act

Last Updated: September 14, 2020

CCPA Privacy Notice

To learn more about your CCPA privacy rights, please review the below privacy notice.

To exercise your access, data portability, deletion or “OPT OUT OF MY PERSONAL INFO” rights, please submit your request at privacy@rsystems.com

R Systems complies with the CCPA and is committed to customer trust and data privacy. We are providing this CCPA-specific privacy notice to individuals residing in California from whom we collect Personal Information.

We do not sell your Personal Information

The chart below outlines the categories of Personal Information (which are defined by the CCPA, not us) that we have collected and/or disclosed for a business purpose in the preceding twelve months. The examples of Personal Information provided for each category are taken from the CCPA and are included to help you understand what the categories mean. The examples are not meant to indicate what we actually collect or disclose, and more information about our specific practices can be found in our privacy policy.

Categories Information within this category that we collect Means of and purpose for collection
Identifiers Names; aliases; postal addresses; unique personal identifiers; online identifiers; IP addresses; email addresses; account names. We collect this information through: registration processes and event registrations; as part of the product/service purchase process; through the collection of cookies when you visit and interact with our site; and in requests for customer service and when reporting bugs. We use this information: to send you information about products, services, and events that may be of interest to you or for which you have registered or indicated an interest; for lead generation; to set up and manage your membership and your email preferences; to enable you to use services you have purchased; to respond to your requests for technical assistance; to track your interactions with our site and products so that we may improve our website and the content of our communications to fit your interests; and for legal and compliance purposes.
Personal information categories listed in the California Customer Records statute Signatures; phone numbers; payment/credit card information; see also “Identifiers” (address) (above), “Professional or employment-related information” (below), and “Education information” (below). We collect phone numbers through registration processes, through requests for customer service, and as part of the product/service purchase process. Payment information is collected indirectly by third party payment processors, who process sales on R Systems’ behalf or through our direct sales and customer support contacts. We use this information to communicate with you about our products, services and events, for lead generation, and for legal and compliance purposes. We collect customer signatures in connection with police reports required to be submitted to report stolen license keys.
Commercial information Records of products/services purchased, obtained or considered, and purchasing histories/tendencies. We collect this information through cookies when you visit and interact with our site, and through the product/service purchase process. We use this information to complete purchases on our site, for subscription management, to verify customer service entitlement, for verification of eligibility for R Systems’ community forums, to customize our communications based on your preferences and interests, for lead generation, and for legal and compliance purposes.
Characteristics of protected classifications under California or federal law Age. You may optionally include your date of birth in your R Systems’ account information. We do not use this information.
Biometric information/Sensory data Individual physiological, biological or behavioral characteristics, including an individual’s facial imagery or voice recordings. Some of R Systems’ products have features that allow users to upload audio and video content which may contain human facial imagery or voice recordings to the cloud or to third-party social media platforms. We do not use this information.
Internet and other electronic network activity Browsing history; search history; information regarding a consumer’s interaction with a website, application, or advertisement. We collect this information through cookies when you visit and interact with our site. We use this information to communicate with you about products, services, and events that may be of interest to you; for lead generation; and to track your interactions with our site and products so that we may improve our website and the content of our communications to fit your interests.
Geolocation data Time zone information; see also “Identifiers” (postal addresses; IP addresses) (above). You may indicate your time zone in the registration process for R Systems’ community forums. This information will appear next to your username when you post in the forum.
Professional or employment-related information Employer; status; industry; role; skills. We collect this information through: registration processes, through event registrations, and in responding to your requests for technical assistance. You may voluntarily provide this information on your R Systems’ profile. We use this information to better tailor our communications to you based on your interests and skills, to verify certain educational discounts, and to better tailor event and web content to suit our customers’ interests.
Inferences drawn from the above categories Profile reflecting a person’s preferences, predispositions, behaviors, and skills. We collect this information as described above. We use this information to send you information about products, services, and events that may be of interest to you; for lead generation; and to track your interactions with our site and products so that we may improve our website and the content of our communications and events to fit your interests.

 

Use of Personal Information

We may use the information we collect for a number of purposes, including:

  • to provide you with, renew or modify products and services;
  • to provide you with technical support or any other information and documents you may have requested;
  • to enforce our rights rising from any contracts entered into between you and us, including for billing, collections and payments;
  • to process claims and other legal actions;
  • to respond to law enforcement requests, court order or regulations, subpoena, search warrant, or other legal process, as required by applicable law;
  • to provide you with relevant information about other websites or online services;
  • to determine relevant advertising by providing marketing communications or promotional materials that may be of interest to you;
  • to personalize, update, and improve our services to enhance customer experience;
  • to perform actuarial analysis and develop our actuarial and pricing models;
  • to perform research and development of products and analyze use of our websites and online applications;
  • to detect security flaws, violations of our policies and contracts and other potential misuse of our services;
  • to provide training or organize events;
  • to determine privacy, security or employment-related incidents;
  • to plan, engage in due diligence for, and implement commercial transactions; and
  • to provide specific notice at the time the information is collected.

Disclosure of Personal Information

We share your Personal Information with the following categories of CCPA third parties:

  • Affiliates
  • Vendors and service providers, including for data analytics and marketing and advertising our products and services to you
  • Third parties integrated into our services
  • Third parties as required by law and similar disclosures
  • Third parties in connection with a merger, sale, or asset transfer
  • Other third parties for whom we have obtained your permission to disclose your Personal Information

Your California Privacy Rights

If you are a California resident, you may exercise the following rights.

  • Right to Know and Access - You may submit a request for information regarding the: (1) categories of Personal Information collected or disclosed by us; (2) purposes for which Personal Information are collected by us; (3) categories of sources from which we collect Personal Information; and (4) specific pieces of Personal Information we have collected about you during the past twelve months.
  • Right to Delete - Subject to certain exceptions, you have complete right to request that we delete Personal Information that we collected from you.
  • Verification – Your request to access or delete the Personal Information is subjected to our ability to reasonably verify your identity in light of the information requested and pursuant to relevant CCPA requirements, limitations, and regulations.
  • Right to Equal Service and Price - You have the right to exercise your CCPA privacy rights without receiving discriminatory treatment from R Systems.
  • Shine the Light - We never rent, sell, or share your Personal Information with non-affiliated companies for marketing purposes, unless we have your permission.
  • Submit Requests - To exercise your rights under the CCPA and for other requests, you can reach out to us at privacy@rystems.com.

Contact Information

If you have any questions, comments, or concerns about our processing activities, or you would like to exercise your privacy rights, please email us at privacy@rsystems.com

 

 

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