Customer Experience Analytics Services | CX Analytics

Customer Experience Analytics

Enhancing Customer Experiences with the Power of AI/Analytics

R Systems’ aim is to enable organizations to not only identify hindrances in the customer journey, but also mitigate them to improve loyalty & long-term profitability by harnessing the power of AI, Data Analytics, Natural Language Processing (NLP) & Deep Neural Networks (DNN).

Understanding the essence of customer experience helps you augment the way people respond to your brand in terms of engagement, loyalty, and retention. Organizations need accurate data and metrics to discern, gather, and analyze customer data for gaining actionable insights and making educated decisions to retain and acquire customers.

Our Data Analytics Framework will help you improve First Contact Resolution (FCR), reduce customer effort, optimize self-service options, and handle seasonal spikes in demand. With R Systems on your side, your customer experience will get better with every single interaction.

We Can Help You With

Customer Acquisition
Customer Experience Management
Customer Retention
Voice of Customer Analytics (VOC)
Compliance Solutions
Operational Excellence Solutions
Automated Quality Monitoring
AI-Driven Customer Engagement

The tech-savvy culture of modern consumerism comes with many challenges in customer acquisition. The experts at R Systems use robust Customer Acquisition Solutions to decipher your customers’ journey through the purchase funnel and isolate the roadblocks to your conversions.

Our services enable you to gather data from customer interactions to gain insights into behavior, predict future trends, and forecast ROI.

Our predictive models help you identify the channels that engender maximum engagement and formulate sustainable strategies for customer acquisition.

Staying competitive in today’s hyper-connected global marketplace requires organizations to create enriching experiences at all touchpoints.

R Systems will enable you to augment your customer experience outcomes, thereby fortifying your brand presence through outstanding interactions, improving loyalty, and reducing customer churn.

Our services empower you to ensure consistency across channels and consolidate fragmented data for superior outcomes.

Organizations across industries are leveraging consumer data to reduce churn and develop a strong customer base for business viability.

R Systems’ Customer Retention Solution employs principles of Predictive Analytics and data-driven techniques in lifetime value modeling and measuring ROI.

Our experts will help you design and implement effective retention strategies, identify customers at risk of churn, as well as anticipate churns so you can take proactive measures to retain them.

In today’s competitive retail environment, understanding the essence of how customers perceive and interact with brands, products, and services is crucial for success.

R Systems’ Voice of the Customer analytics solution serves as a potent system for collecting and analyzing customer data across channels.

Our Deep Sentiment Analytics and Predictive Analysis provide a 360-degree view of customers to gain a better understanding of buying preferences, as well as determine when to optimize your inventory and service offerings. With R Systems as your technology partner, you will increase customer lifecycle value every step of the way.

Customer data is the gold of the digital era. Keeping it secure is imperative for organizations to derive intelligence and maintain customer confidentiality.

Our experts employ advanced analytics and investigative techniques to enable organizations to adhere to industry compliance and norms.

R Systems will help you gain flexible data access and provide seamless security integration to protect your customer data to the fullest extent.

Operational excellence is at the heart of any exceptional customer experience. R Systems’ Operational Excellence Solutions enable you to take a comprehensive look at your internal processes and how they translate to the customer experience.

We aid the prompt analysis of customer-centric factors like Customer Satisfaction, First Contact Resolution, Average Handle Time, Call Drivers, and Customer Retention. Our services will empower you to quickly resolve customer problems with minimal follow-up action, identify repetitive issues, and present responses that reduce customer effort and enhance satisfaction.

As a modern organization, you want to analyze every customer interaction to gain insights, lower overhead, and enhance quality management.

R Systems Automated Quality Monitoring (QM) solution comes with a customizable interface that allows organizations to select customers and call types for targeted evaluation.

We will enable you to improve the quality of your workforce, meet the necessary compliance, as well as assemble all elements of transactional monitoring on a single platform. Our QM solution is accredited by agencies such as HIPAA, PCI, and CMMI.

Customer demands and expectations change at lightning speed and many organizations struggle to keep pace.

R Systems offers smart AI competencies that enhance customer experiences, build loyalty, and drive growth.

Our Services Include

80% of routine questions can be answered by chatbots

Customers want quick answers to their questions. Chatbots can do wonders to help businesses automate customer service, improve conflict resolution, and manage higher volumes of customer inquiries. R Systems’ AI-powered chatbots will enable you to enhance customer personalization and satisfaction, process customer data, provide human-like responses in natural language, and enable secure customer interactions.

AI powered chatbots works on the principles of NPL and NLU, and can be easily integrated with other channels to improve engagement and conversions. Our chatbot employs comprehensive data analysis and problem-solving skills to power relevant, meaningful, and personalized customer interactions in real-time.

85% of all customer interactions will be handled without a human agent by 2020.

R Systems’ AI-enabled Speechbot creates improved customer experiences by automating business processes without additional coding - reducing the scope for human error. Our Speechbot promptly and accurately processes customer information and requests across industries.

This AI-driven technology operates on the principles of NLU and advanced deep learning neural networks to create structured responses and provide intelligent human-like answers. It integrates into existing customer communication systems to preserve existing flows, while enhancing engagement.

R Systems’ Interactive Voice Recognition platform is a self-service solution developed using NLP, DNN, and cognitive processes to engender meaningful and natural customer interactions. It is powered by AI to accurately predict caller intent, adapt to callers’ experience level, interpret information, and direct queries to the concerned departments without human intervention.

This technology has the ability to automate outbound calls, understand different dialects, preserve perspectives across channels, handle seasonal increases in call volume, resolve issues, and lower service costs.

R Systems employs predictive modeling to help you reduce customer churn and provide exceptional experiences. Our Analytics Solutions are powered by advanced Machine Learning algorithms and statistical modeling. It provides suitable business solutions by analyzing large volumes of data, identifying correlations and patterns, and turning them into actionable insights.

Our Retention Model Builder helps identify potential churn customers and NPS Prediction Model enables smart decision-making for design marketing and customer win-back programs. Propensity model pinpoints valuable customers based on their responses to your offerings, conversion potential and lifetime value.